Questions to Ask
No matter which agency you choose to provide assisted care for your family member, there are questions you should ask before making your decision.
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Below are additional questions you can ask when calling for homecare options.
- How long has your agency been in business?
- Is the agency licensed and bonded?
- How is the agency licensed?
- Is there someone who can respond to my questions and concerns after business hours, 24 hours a day?
- What is the reputation of the agency among social service departments of local hospitals and other health care organizations?
- Does the agency have a Consumer Relations Department?
- Does the agency accept Medicare, Medicaid or insurance payments?
- Will long term care insurance cover these services?
- Does an experienced professional interview and screen caregivers?
- Can you describe the screening process used in selecting the caregivers who work with your agency?
- What does your agency require of the caregivers regarding training and experience? How is their training verified?
- Describe how your agency checks references.
- Will the caregiver be experienced in caring for someone with my specific concerns?
- Will the caregiver be able to cook? Be specific if you have specific requirements.
- Can you send me a non-smoking caregiver?
- If transportation is needed, do your caregivers drive? Do they have their own cars?
- Are the caregivers skilled in dealing with my specific concerns? Hospice? Alzheimer's Disease? Parkinson's Disease?
Agency Policy and Procedures
- How long must I wait once I've placed my request for service before a caregiver actually begins?
- Will the same caregiver come every day or will different people be coming?
- Will someone from your agency call me to see how I like the service? Will they continue to "check in" with me?
- What if I don't feel comfortable with the caregiver sent by the agency?
- How are complaints handled ?
- What do I do if I have a problem or a concern after regular business hours?
- How long will it take for someone in your office to return my call if it's after business hours?
- If I choose to cancel the services I requested,
is there a fee? How much notice is required?
- How can I make changes in the caregiver's schedule?
- Can your agency respond to my request for service when given "short notice?" Is there an extra charge for such service?
- What are my responsibilities to the caregiver and to your agency?
- Do I have to provide meals for the caregiver?
- Do live-in caregivers require a private bedroom?
- Will the caregiver you send me clean my house and do my laundry?
- Do I need to sign a contract with your agency?
- How is the caregiver paid? Do I pay her/him directly? Do I pay the agency? Do I pay daily or weekly?
- Will I receive a receipt for the money paid to the caregiver?
- Will it cost me more for service on weekends, nights, and on holidays? Which holidays are observed?
- Will I have to pay any additional costs such as a transportation fee or an agency fee?
- I have a long term care
insurance policy; how will I get reimbursed?
RSA License R2519.
Legacy Home Care is licensed as a residential service agency by the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality.